Customer Service Team Lead

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom greenbean Full time

We are currently collaborating with One Utility Bill to find a Customer Service Team Leader to join the team. Reporting to the manager of the Customer Support team, you will develop your leadership and management skills.

The Customer Support team is crucial to One Utility Bill. As a Customer Support Team Leader, your determination, dedication, and personal approach will give the team and customers confidence in your ability to resolve their problems.

You will be responsible for guiding the team and ensuring excellent customer service. The team scored 8.5 out of 10 for "I recommend One Utility Bill as a place to work" in the last employee engagement survey.

What's in it for you:

  • Salary increase each year to show appreciation
  • 25 days holiday each year, plus the usual bank holidays. You can buy or sell up to 5 per year.
  • Access to an employee discounts platform, Magpie.
  • Up to £1,500 for direct business benefit learning of your choice.
  • A paid volunteering day with the company's chosen charities or a charity close to your heart.
  • Access to Simply Health for 24/7 access to private GP and counselling services and many more health benefits.


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