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Customer Service Team Leader

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Bank Full time
About the Role

We are seeking a motivated and organized Customer Service Team Leader to join our Insurance and Money Services team at Tesco Bank. As a key member of our team, you will be responsible for leading a team of colleagues in delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Lead a team of colleagues in delivering exceptional customer service
  • Motivate and develop colleagues to achieve their full potential
  • Oversee the service to our customers and identify opportunities for improvement
  • Embed and develop a positive culture across our teams
  • Review and understand customer needs and ensure that we are meeting these needs daily
Requirements
  • Customer service experience and leadership experience
  • Experience of managing and coaching a successful team
  • A proven track record of providing and driving excellent customer service
  • Evidence of supporting and developing self and others
What We Offer
  • A competitive salary and benefits package
  • The opportunity to work with a leading financial services company
  • A collaborative and supportive team environment
  • Ongoing learning and development opportunities
Why Join Us?

We are committed to building a more inclusive workplace and celebrating the diversity of our colleagues. We believe that everyone should feel welcome and valued, and we are proud to be an equal opportunities employer.