Customer Service Representative

17 hours ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CastleView Group Full time
Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our Home Broadband Team. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to our customers through effective and timely query and complaint management.

Key Responsibilities:
  • Deliver great customer service to all customers through effective and timely query and complaint management.
  • Aim for a first contact resolution and take ownership of customer queries via multiple contact channels, including telephone and email.
  • Work effectively and manage your own workload to respond to customers within agreed service level agreements.
  • Effectively manage and respond to all queries.
  • Keep customers regularly informed of progress on any outstanding enquiries and complaints, with consistency in communications and always adhering to our policies.
  • Receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes.
  • Take actions, working with other departments where necessary, to improve customer experience.
  • Ensure that all processes are always operated in a timely and efficient manner.

We are looking for a customer-focused individual who is passionate about delivering exceptional customer service. If you have a strong desire to make a difference and are looking for a challenging and rewarding role, we would love to hear from you.

  • Customer Service Representative

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to...

  • Customer Service Representative

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to...

  • Customer Service Representative

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Customer Service Representative **About the Role** We are seeking a skilled Customer Service Representative to support our clients with any enquiries they may have about their loan accounts. As a key member of our team, you will be responsible for putting customers first and solving their problems in a timely and professional manner. **Key...

  • Customer Service Representative

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Customer Service Representative **About the Role** We are seeking a skilled Customer Service Representative to support our clients with any enquiries they may have about their loan accounts. As a key member of our team, you will be responsible for putting customers first and solving their problems in a timely and professional manner. **Key...

  • Customer Service Representative

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Position OverviewCustomer Service RepresentativeLocation: NewcastleCompensation: Starting salary of £23,000, with potential to increase to £25,000 as you progress in your role, plus a performance-based bonus of £1,200.Work Schedule: 37.5 hours per weekShift Details: 7.5-hour shifts scheduled between 8 AM and 9 PM, operating Monday through Sunday (5 days...

  • Customer Service Representative

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    **About the Role**We are seeking a highly skilled and customer-focused individual to join our team at Global Technology Solutions Ltd as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer...

  • Customer Service Representative

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to...

  • Customer Service Representative

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to...

  • Customer Service Representative

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    **About the Role**We are seeking a highly skilled and customer-focused individual to join our team at Global Technology Solutions Ltd as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer...

  • Customer Service Representative

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Newcastle Building Society. As a key member of our Customer Service Centre, you will play a vital role in delivering exceptional customer care and support to our customers.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Newcastle Building Society. As a key member of our Customer Service Centre, you will play a vital role in delivering exceptional customer care and support to our customers.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom WH Smith Retail Holdings Limited Full time

    {"title": "Customer Service Role", "content": "About the RoleWe are seeking a skilled Customer Service Representative to join our team at WHSmith. As a Counter Assistant, you will provide exceptional customer service to our customers, ensuring they have a positive experience in our stores.Key ResponsibilitiesDeliver outstanding customer service to all...

  • Sales and Customer Service Representative

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SLS Recruitment Full time

    Job OpportunityRepresent Clients in a Dynamic EnvironmentBuild a New Career in Sales and Customer ServiceOur client, a leading Customer Service, Sales and Marketing company based in Stoke, is expanding and seeking ambitious individuals to join their team. As a Sales and Customer Service Assistant, you will have the opportunity to work in a fun and...

  • Sales and Customer Service Representative

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SLS Recruitment Full time

    Job OpportunityRepresent Clients in a Dynamic EnvironmentBuild a New Career in Sales and Customer ServiceOur client, a leading Customer Service, Sales and Marketing company based in Stoke, is expanding and seeking ambitious individuals to join their team. As a Sales and Customer Service Assistant, you will have the opportunity to work in a fun and...

  • Customer Service Representative

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SLS Recruitment Full time

    Job Opportunity in Sales and Customer ServiceAbout the RoleWe are seeking a motivated and enthusiastic individual to join our sales and marketing team in Stoke. As a customer-facing representative, you will be responsible for providing excellent customer service and sales support to our clients.Key ResponsibilitiesProvide exceptional customer service and...

  • Customer Service Representative

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SLS Recruitment Full time

    Job Opportunity in Sales and Customer ServiceAbout the RoleWe are seeking a motivated and enthusiastic individual to join our sales and marketing team in Stoke. As a customer-facing representative, you will be responsible for providing excellent customer service and sales support to our clients.Key ResponsibilitiesProvide exceptional customer service and...

  • Sales and Customer Service Representative

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SLS Recruitment Full time

    Job OpportunityRepresent Clients in a Dynamic EnvironmentBuild a New Career in Sales and Customer ServiceOur client, a leading Customer Service, Sales and Marketing company, is expanding and seeking ambitious individuals to join their team. As a Sales and Customer Service Assistant, you will have the opportunity to represent clients in a fun and...

  • Sales and Customer Service Representative

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SLS Recruitment Full time

    Job OpportunityRepresent Clients in a Dynamic EnvironmentBuild a New Career in Sales and Customer ServiceOur client, a leading Customer Service, Sales and Marketing company, is expanding and seeking ambitious individuals to join their team. As a Sales and Customer Service Assistant, you will have the opportunity to represent clients in a fun and...