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Customer Service Representative

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Randstad Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Handle customer complaints and concerns in a fair and respectful manner
  • Work collaboratively with internal teams to resolve customer issues

Requirements

  • Previous customer service experience, preferably in a contact centre environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of GDPR regulations and data protection principles

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career progression and professional development
  • A dynamic and supportive work environment
  • Onsite parking and great transport links

Working Hours

This is a full-time role, working Monday to Sunday (8am to 8pm). We are looking for someone who is flexible and able to work a variety of shifts.