Customer Service Representative

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CastleView Group Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at CastleView Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive timely and effective support.

Key Responsibilities
  • Customer Service Delivery: Provide excellent customer service through effective query and complaint management, aiming for first contact resolution and taking ownership of customer queries via multiple contact channels.
  • Workload Management: Work effectively and manage your own workload to respond to customers within agreed service level agreements, ensuring timely and efficient resolution of customer issues.
  • Communication and Escalation: Keep customers regularly informed of progress on outstanding enquiries and complaints, with consistency in communications and adherence to our policies.
  • Process Improvement: Take actions to improve customer experience, working with other departments as necessary to ensure that all processes are operated in a timely manner.
What We Offer

We offer a full-time permanent contract with 37.5 hours per week, operating between Monday to Thursday 09:00 - 17:00 and Friday 09:30. The salary is £22,332 per year, paid monthly. All training will be provided, and we encourage you to apply with an up-to-date CV.



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