Passenger Support Specialist

1 month ago


Liverpool, Liverpool, United Kingdom ABM UK Full time

**Job Summary:** Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at ABM UK. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to passengers requiring special assistance.

Key Responsibilities:

  • Collecting passengers from their arrival point at the airport to escort them through security, passport control, and onwards to their boarding gate.
  • Assisting arriving passengers from the aircraft, taking them through immigration, passport control, and onwards to the baggage hall to identify their baggage.
  • Providing manual lifting assistance as required.
  • Recording progress of the passenger using the Personal Digital Assistant issued.
  • Delivering legendary service to all passengers.

Required Skills and Experience:

  • Previous experience in customer-facing roles, preferably in Customer Services.
  • Able to pass a DBS check.

Benefits:

  • A competitive salary of £12.02 per hour.
  • A 25-hour working week with a 4 on 2 off roster.
  • The opportunity to work for a leading provider of integrated facility services.
  • An inclusive and diverse work environment.

About Us:

ABM is one of the world's largest providers of integrated facility services, dedicated to improving the spaces and places that matter most. We offer a comprehensive range of facility services, including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.



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