Airport Customer Support Specialist

1 month ago


Liverpool, Liverpool, United Kingdom ABM Full time
Job Description:

We are seeking a highly skilled Airport Customer Support Specialist to join our team at ABM. As an Airport Customer Support Specialist, you will be responsible for providing exceptional customer service to passengers with special needs throughout their airport journey.

Key Responsibilities:

  • Escort passengers through security, passport control, and boarding gate procedures.
  • Ensure the availability of wheelchairs throughout terminals and storage points.
  • Assist passengers with arriving flights, including immigration, passport control, and baggage collection.
  • Greet passengers, determine their assistance needs, and prepare them for airport procedures.
  • Communicate effectively with the control and supervisor team to record additional passenger information.
  • Liaise with airlines and handling agents to keep passengers informed during delays or disruptions.
  • Operate equipment safely and professionally.
  • Provide manual lifting assistance as needed.
  • Record passenger progress using a Personal Digital Assistant.
  • Maintain accountability for issued Company equipment.
  • Complete incident reports for any issues encountered.
  • Deliver legendary service to all passengers.
  • Adhere to uniform and sign-in/sign-out protocols.

Estimated Salary: $40,000 - $60,000 per year based on location and experience.



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