Airport Passenger Support Specialist

6 days ago


Liverpool, Liverpool, United Kingdom Abm Full time

Job Summary:


We are seeking a highly skilled Airport Passenger Support Specialist to join our team at Liverpool Airport.


About the Role:


This is an exciting opportunity to work in a fast-paced environment, providing exceptional support to passengers with special needs throughout their airport journey.


Key Responsibilities:



  • Escort passengers through security, passport control, and to their boarding gate.
  • Maintain a safe and efficient distribution of wheelchairs within the terminals and storage points.
  • Collect arriving passengers from the aircraft and assist them through immigration, passport control, and onwards to the baggage hall to identify their luggage.
  • Provide personalized assistance to passengers, ensuring they feel comfortable and supported throughout their journey.

Requirements:



  • Previous experience in customer-facing roles, ideally in a similar aviation or transportation setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with passengers and colleagues alike.
  • The right to work in the UK and a clean DBS check.
  • A minimum of 5 years' reference information and over 18 years of age.

Desirable Skills:



  • Flexibility and adaptability in a dynamic environment.
  • Innovative problem-solving and creative thinking.
  • Strong organizational and time management skills.
  • Patient and understanding attitude, with the ability to remain calm under pressure.

Salary and Benefits:


We offer a competitive salary of £20-25 per hour, depending on experience, plus a range of benefits including:



  • 24/7 GP access for you and your immediate family.
  • Mental health support and life event counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Perks at Work, our innovative employee app offering discounts, gift cards, cashback, and exclusive offers.

About Us:


ABM is a leading provider of integrated facility services, committed to delivering exceptional experiences that improve the spaces and places that matter most. With over 10,000 team members across the UK, we strive to create a cleaner, healthier, and more sustainable world.


Diversity and Inclusion:


We celebrate diversity and promote inclusion in all aspects of our business, committed to creating a workplace where everyone feels valued and respected.



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