Airport Passenger Support Specialist
4 weeks ago
Job Title: Passenger Service Agent
Job Summary:
Abm is seeking a Passenger Service Agent to join our team. As a Passenger Service Agent, you will be responsible for providing exceptional customer service to passengers requiring special assistance throughout their airport journey.
Key Responsibilities:
- Collect passengers from their arrival point and escort them through security, passport control, and onwards to their boarding gate.
- Evaluate and replenish wheelchair supplies throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, assist them through immigration and passport control, and proceed to the baggage hall to identify their luggage.
Additional Responsibilities:
- Assist passengers with special needs, providing manual lifting assistance when required.
- Communicate effectively with the control and supervisor team, recording any additional passengers.
- Liaise with the control and supervisor team, airline, and handling agents to ensure passengers are kept informed during delays or disruptions.
Requirements:
- Previous experience in customer-facing roles, preferably in a similar setting.
- Excellent communication skills and the ability to work effectively with diverse groups.
- Must be eligible to work in the UK and pass a DBS check.
- Must be able to provide 5 years of reference information.
- Must be over 18 years of age.
Benefits:
- Access to a 24/7 GP service for you and your immediate family.
- Mental health support and life event counseling.
- Get Fit Programme and Cycle to Work Scheme.
- Financial and legal support.
- Exclusive employee app with discounts, gift cards, and cashback offers.
About Abm:
Abm is one of the world's largest providers of integrated facility services. We strive to create a cleaner, healthier, and more sustainable world by providing essential services that improve the spaces and places that matter most. As a leading provider of facility services, we deliver custom solutions to properties across various industries, including commercial office buildings, schools, airports, hospitals, data centers, manufacturing plants, and more.
Abm's Commitment:
We are dedicated to promoting diversity and inclusion in employment, regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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