Airport Service Representative

4 weeks ago


Liverpool, Liverpool, United Kingdom ABM UK Full time
Job Title: Passenger Service Agent
Job Summary

As a Passenger Service Agent with ABM UK, you will play a vital role in ensuring the smooth and efficient airport experience for our passengers. This is an exciting opportunity to join a leading provider of integrated facility services and contribute to the success of our clients.


Key Responsibilities

  • Passenger Assistance: Assist passengers requiring special assistance throughout their airport journey, including escorting them through security, passport control, and to their boarding gate.
  • Wheelchair Management: Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
  • Arrival and Departure Processes: Collect arriving passengers from the aircraft, take them through immigration, passport control, and onwards to the baggage hall to identify their baggage. Assist passengers through HM customs into the arrivals hall and with any onwards travel needs.
  • Communication and Liaison: Greet passengers, ask what assistance is required, explain the process to the passenger, and prepare them for airport procedures. Communicate with the control and supervisor team, recording any additional passengers.
  • Equipment Use and Safety: Use equipment safely and professionally, and provide manual lifting assistance as required.
  • Reporting and Documentation: Record progress of the passenger using the Personal Digital Assistant issued, and complete an incident/Accident Report for any issue encountered.

Requirements

  • Previous Experience: Previous experience of working within Customer Services, ideally in a customer-facing role.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with passengers and colleagues.
  • Right to Work in the UK: Must have the right to work in the UK.
  • DBS Check: Must pass a DBS check.
  • References: Must be able to provide 5 years' reference information.
  • Age: Must be over 18 years of age.

ABM UK is committed to employment practices that promote diversity and inclusion in employment, regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.


Benefits

We're proud to offer a great range of benefits, including 24/7 GP, Mental Health support, Get Fit Programme, Financial and legal support, Cycle to work scheme, and access to Perks at Work, our innovative employee app.



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