Airport Customer Service Representative

1 month ago

Liverpool, Liverpool, United Kingdom Abm Full time

Job Title: Airport Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Airport Customer Service Representative to join our team at Liverpool Airport. As a key member of our operations team, you will be responsible for providing exceptional customer service to passengers requiring special assistance throughout their airport journey.

Key Responsibilities:

  • Collect passengers from their arrival point at the airport and escort them through security, passport control, and onwards to their boarding gate.
  • Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
  • Collect arriving passengers from the aircraft, take them through immigration, passport control, and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
  • Greet passengers, ask what assistance is required, explain the process to the passenger, and prepare them for airport procedures.
  • Assist passengers that are transferring flights.
  • Communicate to the control and supervisor team, recording any additional passengers.
  • During delays or disruption, liaise with the control and supervisor team, along with airline and handling agents, to ensure that passengers are kept up to date.
  • Use equipment safely and professionally.
  • Provide manual lifting assistance as required.
  • Record progress of the passenger using the Personal Digital Assistant issued.
  • Be responsible for all Company equipment issued to you on a daily basis.
  • Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
  • Provide legendary service to all passengers.
  • Wear uniform correctly.
  • Follow correct sign in/out process.
  • Carry out any reasonable task requested.

Requirements:

  • Previous experience of primarily working within Customer Services, ideally in a customer-facing role.
  • The ideal candidate will have excellent communication skills.
  • Must have the right to work in the UK.
  • Must pass a DBS check.
  • Must be able to provide 5 years' reference information.
  • Must be over 18 years of age.

Desirable Skills:

  • Excellent communication and interpersonal skills.
  • Flexibility.
  • Innovative.
  • Achievement orientated.
  • Energy/Drive.
  • Courteous.
  • Patient and understanding.
  • Security Aware.

About Us:

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK, we're proud to service iconic sites across the country with more than 10,000 team members. For more information, visit https://www.abm.com/

Benefits:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app where you can find:
    • Perks: discounts, gift cards, cashback, and exclusive offers.
    • Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
    • Support: Online chat or telephone service for urgent support in a crisis.

We're proud to offer a great range of benefits that support your physical and mental wellbeing, as well as your career development and work-life balance. For more information about ABM's benefits, visit our careers page.

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