Airport Customer Service Representative

1 month ago


Liverpool, Liverpool, United Kingdom Abm Full time
Job Title: Airport Customer Service Representative

We are seeking a highly skilled and compassionate Airport Customer Service Representative to join our team at ABM. As a key member of our operations team, you will be responsible for providing exceptional customer service to passengers with special needs, ensuring their airport journey is smooth and stress-free.

Key Responsibilities:

  • Collect passengers from their arrival point and escort them through security, passport control, and to their boarding gate.
  • Ensure wheelchairs are replenished and well-distributed throughout the terminals and storage points.
  • Collect arriving passengers from the aircraft, assist them through immigration and passport control, and help them identify their baggage.
  • Provide personalized assistance to passengers, explaining the airport process and preparing them for their journey.
  • Communicate with the control and supervisor team to record any additional passengers and ensure timely updates during delays or disruptions.
  • Use equipment safely and professionally, and provide manual lifting assistance as required.
  • Record progress of passengers using the Personal Digital Assistant issued.
  • Be responsible for all Company equipment issued daily.
  • Complete incident/Accident Reports for any issues encountered, including near-miss events.
  • Provide legendary service to all passengers, wear uniform correctly, and follow the correct sign-in/out process.
  • Carry out any reasonable tasks requested.

Requirements:

  • Previous experience in customer-facing roles, ideally in customer services.
  • Excellent communication and interpersonal skills.
  • The right to work in the UK.
  • Pass a DBS check.
  • Provide 5 years of reference information.
  • Be over 18 years of age.

Desirable Skills:

  • Excellent communication and interpersonal skills.
  • Flexibility.
  • Innovative.
  • Achievement-oriented.
  • Energy/Drive.
  • Courteous.
  • Patient and understanding.
  • Security-aware.

Benefits:

  • 24/7 GP service for you and your immediate family.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app.


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