Airport Customer Service Representative
1 month ago
We are seeking a highly skilled and compassionate Airport Customer Service Representative to join our team at ABM. As a key member of our operations team, you will be responsible for providing exceptional customer service to passengers with special needs, ensuring their airport journey is smooth and stress-free.
Key Responsibilities:
- Collect passengers from their arrival point and escort them through security, passport control, and to their boarding gate.
- Ensure wheelchairs are replenished and well-distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, assist them through immigration and passport control, and help them identify their baggage.
- Provide personalized assistance to passengers, explaining the airport process and preparing them for their journey.
- Communicate with the control and supervisor team to record any additional passengers and ensure timely updates during delays or disruptions.
- Use equipment safely and professionally, and provide manual lifting assistance as required.
- Record progress of passengers using the Personal Digital Assistant issued.
- Be responsible for all Company equipment issued daily.
- Complete incident/Accident Reports for any issues encountered, including near-miss events.
- Provide legendary service to all passengers, wear uniform correctly, and follow the correct sign-in/out process.
- Carry out any reasonable tasks requested.
Requirements:
- Previous experience in customer-facing roles, ideally in customer services.
- Excellent communication and interpersonal skills.
- The right to work in the UK.
- Pass a DBS check.
- Provide 5 years of reference information.
- Be over 18 years of age.
Desirable Skills:
- Excellent communication and interpersonal skills.
- Flexibility.
- Innovative.
- Achievement-oriented.
- Energy/Drive.
- Courteous.
- Patient and understanding.
- Security-aware.
Benefits:
- 24/7 GP service for you and your immediate family.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access to Lifeworks, our innovative employee app.
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