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IT Support Specialist

2 months ago

Macclesfield, Cheshire East, United Kingdom Axon IT Full time £25,000
Service Desk Engineer Job Description

Axon IT is a tech transformation company based in Cheshire, South Manchester, providing cutting-edge IT solutions and straight-talking advice.

We are seeking a highly skilled Service Desk Engineer to join our team, providing excellent customer service and 1st/2nd line technical support on a range of areas including Microsoft 365, Windows 10/11, Mac OS, Client Hardware, Draytek Routers and VoIP System.

Key Responsibilities:
  • Provide technical support and troubleshooting skills, ideally with MSP experience
  • Offer strong customer service with a customer-focused attitude
  • Support Microsoft 365 and Windows & Mac Operating Systems
  • Work independently and remotely
  • Some experience with Microsoft Intune, VoIP Systems (Gamma and Evolve) and DrayTek Routers
  • Full driving license and own transport
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional

We are a remote-working team, staying connected through the latest technology to help businesses achieve their objectives. If you are a skilled IT professional with a passion for delivering excellent customer service, we would love to hear from you.