Emergency Call Handler

3 weeks ago


Belfast, United Kingdom Blue Arrow Full time

Are you looking for a challenging and rewarding role that allows you to make a real difference? As a Customer Service Advisor with BT, you will play a critical role in supporting individuals during emergency situations.

With a strong focus on customer service and communication, you will be required to work under pressure, using your critical thinking skills to assess the situation and direct callers to the most appropriate emergency services. This role requires individuals with excellent listening skills, emotional intelligence, and a caring nature.

As part of the BT Voice Services community, you will receive comprehensive training and ongoing support from experienced trainers and colleagues. With opportunities for career progression and multi-skilling, this role offers a chance to develop new skills and advance your career.

Key benefits include attractive pay rates, overtime opportunities, and a full paid training program. In addition, you will have access to an auto-enrolment pension scheme, 28 days paid holiday, and instant access to the Blue Arrow training portal.


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