Emergency Response Specialist

21 hours ago


Belfast, United Kingdom Blue Arrow Full time

Blue Arrow is proud to offer this exciting opportunity for a Telecoms Call Handler to join our dynamic team. As an Emergency Response Specialist, you will be responsible for handling high-volume inbound call scenarios, from Rapid Response to Relay UK services and Directory Enquiries.

In this role, you will demonstrate successful communication and active listening skills, critical thinking while working under pressure, and a caring nature to support individuals in their most critical time of need. You will also possess good standards of literacy and IT skills, with a diligent nature.

We provide comprehensive training, ongoing support from trainers, team leaders, and colleagues, as well as the opportunity to be multi-skilled into several areas. Our team members are empowered to deliver a reliable service, leveraging BT's trusted technology and industry expertise.

As part of our benefits package, you'll enjoy attractive pay rates, overtime opportunities, career progression, full paid training, instant access to our training portal, auto-enrolment in our pension scheme, and 28 days' paid holiday. Join us today and discover a rewarding career as a Telecoms Call Handler



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