Parking Operations Manager

4 weeks ago


Crawley, West Sussex, United Kingdom Apcoa Parking Full time

Parking Operations Manager

Apcoa Parking is seeking a skilled Parking Operations Manager to oversee the efficient and effective operation of car parking and related activities across the GTR estate. The successful candidate will be responsible for supervising a team of car park patrol attendants, ensuring correct front-line staffing levels and site visits are completed to meet KPIs.

Key Responsibilities:

  • Ensure correct front-line staffing levels are in place & correct site visits are being completed by the front-line team to ensure KPI's are met.
  • Supervision off all front-line staff during core business hours, to be assisted by Operations Manager where required.
  • Carrying out regular site audits to ensure high standards are maintained.
  • Monitoring performance, service & quality of the Company's sites & staff & taking all pertinent action to communicate/advise and assist in line with the Company standards.
  • Identification, response, & resolution of any on site related car parking issues.
  • Reporting any untoward incidents concerning members of staff to the Operations Manager & ensuring they are recorded correctly on QM.
  • Recruitment, induction, training, performance management of all staff, managing disciplinary issues in line with site & Company policy.
  • Ensuring all company policies & employee communications are effectively conveyed to frontline staff for all related car park operations, standards, discipline, training, & development.
  • Management of car park/security incidents including attendance/escalation of any incident & liaison with the required emergency services as appropriate.
  • Ensure all frontline staff are compliant with health & safety procedures & standards.
  • To assist with senior administrator & Operations Manager, to ensure all Parkway & ANPR related issues are resolved within the agreed SLA.
  • Undertaking any additional duties as requested by the Operations Manager.


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