Parking Operations Manager
4 weeks ago
Parking Operations Manager
Apcoa Parking is seeking a skilled Parking Operations Manager to oversee the efficient and effective operation of car parking and related activities across the GTR estate. The successful candidate will be responsible for supervising a team of car park patrol attendants, ensuring correct front-line staffing levels and site visits are completed to meet KPIs.
Key Responsibilities:
- Ensure correct front-line staffing levels are in place & correct site visits are being completed by the front-line team to ensure KPI's are met.
- Supervision off all front-line staff during core business hours, to be assisted by Operations Manager where required.
- Carrying out regular site audits to ensure high standards are maintained.
- Monitoring performance, service & quality of the Company's sites & staff & taking all pertinent action to communicate/advise and assist in line with the Company standards.
- Identification, response, & resolution of any on site related car parking issues.
- Reporting any untoward incidents concerning members of staff to the Operations Manager & ensuring they are recorded correctly on QM.
- Recruitment, induction, training, performance management of all staff, managing disciplinary issues in line with site & Company policy.
- Ensuring all company policies & employee communications are effectively conveyed to frontline staff for all related car park operations, standards, discipline, training, & development.
- Management of car park/security incidents including attendance/escalation of any incident & liaison with the required emergency services as appropriate.
- Ensure all frontline staff are compliant with health & safety procedures & standards.
- To assist with senior administrator & Operations Manager, to ensure all Parkway & ANPR related issues are resolved within the agreed SLA.
- Undertaking any additional duties as requested by the Operations Manager.
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