IT Operations Administrator

1 month ago


London, Greater London, United Kingdom CLARKSON PLC Full time
Job Summary

We are seeking an IT Operations Administrator to join our team in the EMEA region based out of London. The successful candidate will work as part of the IT Support team and will be a key point of contact for the End User community.

Key Responsibilities
  • Providing technical support to users via phone, email, or in-person.
  • Troubleshooting and resolving technical issues with hardware, software, and network systems.
  • Creating and maintaining accurate and concise ticket update/knowledgebase documentation within ServiceNow.
  • Working with the Lead IT Operations Administrator to identify trends and spot potential problems.
  • Improving and iterating on service support provision to the office.
  • Ensuring computers, printers, and other peripherals are operational.
  • Providing support with hardware and software maintenance.
  • To fulfill additional/ad hoc duties as needed to meet the needs of the business.
Requirements
  • Previous experience within an IT Support role would be preferable.
  • Excellent communication skills, able to provide technical support over the telephone, chat, or face-to-face.
  • A team player who can work within a framework of procedure and policies.
  • Flexible and willing to work outside of core hours if necessary.
  • Knowledge and some experience of products within the Microsoft Office 365 suite.
  • Good working knowledge of productivity and collaboration applications such as Teams, SharePoint, OneDrive, and Exchange would be advantageous.
  • Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs, and groups.
  • Desire to learn and to undertake on-the-job training and continuous personal development.


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