Customer Service Team Lead

2 days ago


Canterbury, Kent, United Kingdom Chopstix Full time

Welcome to Chopstix:

We're a fast-paced and innovative Asian Quick Service Restaurant dedicated to delivering exceptional customer experiences. As a Customer Service Team Lead, you'll play a critical role in building and inspiring our store teams to drive sales, quality, and profitability.

About the Role:

This is a fantastic opportunity to join a dynamic and growing company that values innovation, teamwork, and customer satisfaction. You'll be responsible for leading our store team, ensuring seamless customer service, and fostering a culture of continuous improvement.

Key Responsibilities:

  • Lead and motivate store teams to achieve exceptional results in food quality, sales, and profitability
  • Develop and implement strategies to drive business growth and improve operational efficiency
  • Foster a positive and inclusive work environment that promotes teamwork and employee engagement
  • Maintain high standards of customer service and ensure consistent delivery of excellent dining experiences

Requirements:

  • Proven track record in leadership and management, preferably in the retail or hospitality industry
  • Strong analytical and problem-solving skills with the ability to make informed decisions
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • Results-driven with a focus on driving sales, quality, and profitability

Benefits:

  • Competitive salary: $55,000 - $65,000 per annum
  • Employee discount scheme
  • Online discounts in high-street stores
  • Health and dental plans
  • Pension plan
  • Cycle-to-work scheme
  • Free meals on shift
  • Refer-a-friend scheme

Salary Estimate: Based on industry standards and market research, we estimate the annual salary for this role to be between $55,000 and $65,000.


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