Reception Team Lead

3 weeks ago


Canterbury, Kent, United Kingdom The Falstaff - Reception Full time
The Falstaff - Reception is seeking a talented Reception Team Lead to join our dynamic team. With a competitive salary of £28,000 per annum, this role offers a unique opportunity to develop your skills in leadership and customer service management.

About the Company:

We are a highly regarded hotel chain with a reputation for excellence in customer service and hospitality management.

About the Role:

  • Leads a team of receptionists to provide exceptional customer service.
  • Develops and implements effective strategies to improve customer satisfaction and loyalty.
  • Maintains accurate records and reports to senior management.

Benefits:

  • An attractive salary of £28,000 per annum.
  • Generous discounts on food and accommodation at our sister hotel in nearby Rye.
  • Six weeks' holiday per year pro rata.

Requirements:

  • A 'can do' attitude and commitment to providing excellent customer service.
  • Genuine passion for hospitality and customer satisfaction.

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