Customer Service Lead

1 month ago


Canterbury, Kent, United Kingdom ENGINEERINGUK Full time
About the Job

This Customer Service Lead role is ideal for those who enjoy working with people and want to make a positive impact in their community. You will be responsible for leading a team of customer-facing staff and ensuring that our customers receive excellent service.

Responsibilities:
  • Lead a team of customer service staff to provide exceptional service
  • Train and develop colleagues to improve their customer service skills
  • Collaborate with colleagues to achieve sales targets and customer satisfaction
  • Address customer complaints and resolve issues promptly
  • Monitor store appearance and maintain high standards

Requirements:

  • Proven leadership and customer service skills
  • Experience in a similar retail environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and prioritize tasks
  • Flexibility to work varying shifts, including weekends and holidays

Benefits:

  • Competitive salary
  • Opportunities for career progression within the company
  • Discounts on Tesco products and services
  • Flexible working arrangements available


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