Customer Service Lead
1 month ago
This Customer Service Lead role is ideal for those who enjoy working with people and want to make a positive impact in their community. You will be responsible for leading a team of customer-facing staff and ensuring that our customers receive excellent service.
Responsibilities:- Lead a team of customer service staff to provide exceptional service
- Train and develop colleagues to improve their customer service skills
- Collaborate with colleagues to achieve sales targets and customer satisfaction
- Address customer complaints and resolve issues promptly
- Monitor store appearance and maintain high standards
Requirements:
- Proven leadership and customer service skills
- Experience in a similar retail environment
- Excellent communication and interpersonal skills
- Ability to work under pressure and prioritize tasks
- Flexibility to work varying shifts, including weekends and holidays
Benefits:
- Competitive salary
- Opportunities for career progression within the company
- Discounts on Tesco products and services
- Flexible working arrangements available
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