Mechanical Engineering Team Lead
12 hours ago
Job Description: As a Senior Service Delivery Coordinator, you will play a pivotal role in leading and coordinating a team of engineers, scheduling service operations, and delivering exceptional customer service.
About the Role: Based at our Head Office in Chatham, Kent, this role involves managing service teams, liaising with customers, and ensuring high-quality standards are maintained in all service activities.
Your Key Responsibilities:
- Oversee the day-to-day operations of the service department, including scheduling and deployment of engineers.
- Provide technical support and guidance to the service team, leveraging your mechanical engineering knowledge.
- Ensure all servicing and repairs are carried out to the highest standards and within agreed timeframes.
- Develop and maintain strong relationships with customers, addressing their concerns and ensuring satisfaction.
- Identify opportunities to upsell additional services or equipment to customers.
- Monitor performance metrics and drive continuous improvement within the service department.
- Ensure compliance with all health and safety regulations.
- Manage invoicing and ensure accurate job records are maintained.
What We're Looking For:
- A motivated and proactive leader with a strong background in mechanical engineering and experience managing service operations.
- Excellent organisational and communication skills and the ability to inspire and lead a team to deliver exceptional results.
- Solid knowledge and experience in mechanical engineering, ideally within the servicing or maintenance sector.
Our Benefits:
- A competitive salary of £50,000 - £65,000 per annum, negotiable based on experience.
- 37 days holiday in total, including bank holidays and your birthday off.
- Training and development opportunities.
- Pension scheme.
- Free car parking.
- Company vehicle available (optional).
- A dynamic and supportive work environment.
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