Mechanical Engineering Team Lead

12 hours ago


Canterbury, Kent, United Kingdom CV-Library Full time

Job Description: As a Senior Service Delivery Coordinator, you will play a pivotal role in leading and coordinating a team of engineers, scheduling service operations, and delivering exceptional customer service.

About the Role: Based at our Head Office in Chatham, Kent, this role involves managing service teams, liaising with customers, and ensuring high-quality standards are maintained in all service activities.

Your Key Responsibilities:

  • Oversee the day-to-day operations of the service department, including scheduling and deployment of engineers.
  • Provide technical support and guidance to the service team, leveraging your mechanical engineering knowledge.
  • Ensure all servicing and repairs are carried out to the highest standards and within agreed timeframes.
  • Develop and maintain strong relationships with customers, addressing their concerns and ensuring satisfaction.
  • Identify opportunities to upsell additional services or equipment to customers.
  • Monitor performance metrics and drive continuous improvement within the service department.
  • Ensure compliance with all health and safety regulations.
  • Manage invoicing and ensure accurate job records are maintained.

What We're Looking For:

  • A motivated and proactive leader with a strong background in mechanical engineering and experience managing service operations.
  • Excellent organisational and communication skills and the ability to inspire and lead a team to deliver exceptional results.
  • Solid knowledge and experience in mechanical engineering, ideally within the servicing or maintenance sector.

Our Benefits:

  • A competitive salary of £50,000 - £65,000 per annum, negotiable based on experience.
  • 37 days holiday in total, including bank holidays and your birthday off.
  • Training and development opportunities.
  • Pension scheme.
  • Free car parking.
  • Company vehicle available (optional).
  • A dynamic and supportive work environment.


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