Customer Service Manager
2 weeks ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Retail Customer Service Manager at Entain, you will be an integral part of our team, driving customer satisfaction and loyalty in our betting shops.
Key Responsibilities:- Deliver outstanding customer service, ensuring every customer leaves the shop feeling valued and satisfied.
- Urging safer gambling practices and promoting responsible betting habits.
- Take bets on a wide range of sports and events, providing expert knowledge and guidance to customers.
- Process customer transactions, including cash handling, with accuracy and efficiency.
- Help demonstrate our products and betting terminals to customers, showcasing their features and benefits.
- Handle customer complaints or concerns with empathy and problem-solving skills, resolving issues promptly and fairly.
- Work towards defined targets and goals, driving sales and customer engagement.
- Maintain high shop standards, ensuring a clean, safe, and welcoming environment for customers.
- Open or close the shop as needed, ensuring seamless operations and customer service.
Our shops are open from Monday to Sunday, 8am-10pm, with varying shifts and rota patterns. As a key holder, you will be responsible for opening and closing the shop, ensuring a smooth and efficient service.
Qualifications:- You must be 18 years or older to work in our betting shops.
- Passion for delivering great customer service and building strong relationships.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Self-motivated and proactive, with a strong work ethic and commitment to excellence.
- Ability to deal with challenging situations in a calm and professional manner.
- Competitive salary and optional overtime.
- Pension scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities and recognition for outstanding performance.
At Entain, we believe in creating a diverse, equitable, and inclusive environment where everyone feels valued and respected. If you're passionate about delivering exceptional customer experiences and want to be part of a winning team, apply now
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