Customer Service Manager
2 weeks ago
We are seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.
Key Responsibilities- Lead the store team and ensure that the store remains safe, legal, and fully operational
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage and motivate the store team to achieve sales targets and improve operational efficiency
- Ensure that all customer interactions are handled in a professional and courteous manner
- Work closely with the Store Manager to achieve business objectives and improve store performance
- Proven experience in a customer-facing role, preferably in a retail environment
- Excellent communication and interpersonal skills
- Ability to lead and motivate a team to achieve sales targets and improve operational efficiency
- Strong problem-solving and analytical skills
- Ability to work flexibly, including evenings and weekends
- Competitive salary and benefits package
- Opportunities for career development and progression
- Flexible working hours and a range of benefits, including 36 days holiday and a pension scheme
- Access to virtual healthcare services and a 24/7 employee assistance service
The Co-operative Group is a values-driven business that is committed to making a positive difference in the communities we serve. We believe in treating our colleagues with respect and dignity, and we offer a range of benefits and opportunities to support their well-being and career development.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering excellent customer service and leading a team to achieve sales targets and improve operational efficiency, we would love to hear from you.
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