Customer Service Director

2 weeks ago

Abingdon, Oxfordshire, United Kingdom Rocking Zebra Full time
Customer Service Manager

Rocking Zebra is seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer support function, you will be responsible for developing and improving our customer support systems, procedures, and processes to ensure seamless sales delivery of all products.

Key Responsibilities:

  • Develop and maintain high-quality customer support systems, procedures, and processes to ensure efficient sales delivery of all products.
  • Work closely with demand generation and pre-sales activities to ensure a consistent supply of high-quality inbound sales leads and insights.
  • Maintain accurate and up-to-date customer-related data on our CRM system to ensure effective use.
  • Provide technical and commercial assistance to customers as needed.
  • Produce regular team performance and sales reports and insights to inform business decisions.
  • Provide cover for team members during times of absence and assist with internal and external quality audits for the function.
  • Maintain high standards of speed and accuracy within the team.
  • Collaborate with the marketing team to develop effective campaigns to promote products or services to new and existing customers.

Requirements:

  • Previous experience in a similar role is essential.
  • Experience in enhancing operational efficiencies to increase customer satisfaction is highly valued.
  • Strong attention to detail and ability to plan and manage priorities, workload, and direction of a customer support team.
  • Excellent judgment and ability to communicate and persuade at all levels from engineers to board level.
  • Willingness to learn technical concepts related to the company business and high-level skills in Microsoft Office, CRM, and ERP systems.

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