Technical Account Manager Associate

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Yardi Systems Full time

About Yardi

Yardi Systems is a leading provider of real estate software solutions, dedicated to creating a positive impact in our communities. With a team of over 9,000 employees in over 40 locations around the globe, we offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Job Summary

We are seeking an Associate Technical Account Manager to join our Global Solutions Team. As an ATAM, you will play a key role in resolving software issues over email and phone, collaborating closely with clients, and providing exceptional customer support during product implementations and software upgrades.

Responsibilities

  • Provide technical support for Yardi's software solutions, troubleshooting and resolving software issues over email and phone.
  • Collaborate closely with clients to ensure a smooth and seamless experience during product implementations and software upgrades.
  • Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
  • Work closely with internal teams to resolve complex technical issues and implement process improvements.

Requirements

  • Bachelor's degree in Business, Accounting, Finance, or a related field.
  • High proficiency in troubleshooting and providing remote support over email and phone.
  • Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
  • Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.

Preferred Qualifications

  • Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
  • SQL Server and web server knowledge.
  • Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.

What We Offer

  • A dynamic work environment with a team of over 9,000 employees in over 40 locations around the globe.
  • Comprehensive training programs to help you grow and develop in your career.
  • Abundant opportunities for career growth and advancement.
  • A comprehensive benefits package, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

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