Technical Account Manager Associate

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Yardi Systems Full time
Technical Account Manager Associate

Yardi Systems is seeking a highly skilled Technical Account Manager Associate to join our Global Solutions Team. As a Technical Account Manager Associate, you will play a key role in providing technical support for our software solutions, which are designed to meet the unique needs of different real estate markets across the globe.

Key Responsibilities:
  • Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
  • Collaborate closely with clients to resolve software issues over email and phone.
  • Work closely with the Global Solutions Team to ensure timely and effective resolution of technical issues.
  • Develop and maintain strong relationships with clients to ensure their technical needs are met.
Requirements:
  • Bachelor's degree in Business, Accounting, Finance, or a related field.
  • High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
  • Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
  • Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.
Preferred Qualifications:
  • Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
  • SQL Server and web server knowledge.
  • Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.

Yardi Systems is a pioneer in the property tech industry, blending tradition with forward-thinking innovation. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.



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