After Sales Manager

4 weeks ago


Stafford, United Kingdom Nicholas Clarke Associates Limited Full time

As a well-established leader in the engineering industry, this company offers a unique opportunity for an After Sales Manager to join their highly effective team.

With a focus on engineering innovation, quality of product, and customer care, the company is seeking a skilled professional to provide a world-class, customer-focused service and spare parts function.

The ideal candidate will have a customer-focused approach, coupled with a desire to further develop the effectiveness of the after-sales function.

Key responsibilities include:

  • Providing an effective and supportive after-sales service to dealers on a UK-wide and international basis.
  • Working closely with dealers to understand their spares and service requirements.
  • Selling additional services to dealers to facilitate revenue growth.
  • Provision of user training and technical product guidance.
  • Utilisation of the company's ERP system.
  • Management of the 3D parts portal.
  • Leading a competent team of 6 experienced members of staff.

The successful candidate will have:

  • A strong background in the automotive, engineering, or manufacturing industry.
  • Experience in after-sales, sales management, or customer support/service management.
  • Excellent communication skills and organisational ability.
  • Basic mechanical engineering knowledge (desirable).

This is a fantastic opportunity for a motivated and ambitious individual to join a well-established, innovative, and successful engineering business with significant growth plans.


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