Post-Sales Support Manager

3 days ago


Stafford, Staffordshire, United Kingdom Nicholas Clarke Associates Limited Full time

Overview


Nicholas Clarke Associates Limited is an esteemed recruitment partner for this exceptional opportunity. The company has a well-established presence in the engineering industry, with significant growth plans that offer exciting prospects for long-term career development.



About the Role


This is a unique opportunity to join a highly effective team as an After Sales Manager. As a focal point for after-sales support, you will provide a world-class, customer-centric service and spare parts function to dealers across the UK and internationally.



Salary and Benefits


The successful candidate can expect a competitive salary of £45,000 - £55,000 per annum, complemented by a comprehensive benefits package. This includes a 10% bonus, 28 days' holiday, pension contributions, and a range of other attractive perks.



Responsibilities


Your key responsibilities will include:



  • Providing an effective and supportive after-sales service to dealers on a national and international basis
  • Working closely with dealers to understand their spares and service requirements
  • Selling additional services to dealers to facilitate revenue growth
  • Provision of user training and technical product guidance
  • Utilisation of the company's ERP system
  • Management of the 3D parts portal
  • Leading a competent team of 6 experienced members of staff
  • Building rapport with dealers to understand their challenges, provide necessary technical support, and offer additional products/spare parts
  • Working closely with multiple internal departments, including warehousing, quality, engineering, and sales


Requirements


To be considered for this role, you will need:



  • A proven track record in the automotive, engineering, or manufacturing industry
  • Experience in after-sales, sales management, or customer support/service management
  • Strong communication skills and organisational ability
  • Basic mechanical engineering knowledge (desirable)
  • Ambition, passion, and motivation to excel in your role


Benefits and Growth Opportunities


This company offers a fantastic opportunity for career progression and professional growth. With a focus on innovation, quality, and customer care, you will be part of a dynamic team that is shaping the future of the engineering industry.



Contact Information


Nicholas Clarke Associates have been engaged as the exclusive recruitment partner for this position. Any third-party approaches will be directed to Nicholas Clarke Associates.



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