Post-Sales Support Manager
3 days ago
Overview
Nicholas Clarke Associates Limited is an esteemed recruitment partner for this exceptional opportunity. The company has a well-established presence in the engineering industry, with significant growth plans that offer exciting prospects for long-term career development.
About the Role
This is a unique opportunity to join a highly effective team as an After Sales Manager. As a focal point for after-sales support, you will provide a world-class, customer-centric service and spare parts function to dealers across the UK and internationally.
Salary and Benefits
The successful candidate can expect a competitive salary of £45,000 - £55,000 per annum, complemented by a comprehensive benefits package. This includes a 10% bonus, 28 days' holiday, pension contributions, and a range of other attractive perks.
Responsibilities
Your key responsibilities will include:
- Providing an effective and supportive after-sales service to dealers on a national and international basis
- Working closely with dealers to understand their spares and service requirements
- Selling additional services to dealers to facilitate revenue growth
- Provision of user training and technical product guidance
- Utilisation of the company's ERP system
- Management of the 3D parts portal
- Leading a competent team of 6 experienced members of staff
- Building rapport with dealers to understand their challenges, provide necessary technical support, and offer additional products/spare parts
- Working closely with multiple internal departments, including warehousing, quality, engineering, and sales
Requirements
To be considered for this role, you will need:
- A proven track record in the automotive, engineering, or manufacturing industry
- Experience in after-sales, sales management, or customer support/service management
- Strong communication skills and organisational ability
- Basic mechanical engineering knowledge (desirable)
- Ambition, passion, and motivation to excel in your role
Benefits and Growth Opportunities
This company offers a fantastic opportunity for career progression and professional growth. With a focus on innovation, quality, and customer care, you will be part of a dynamic team that is shaping the future of the engineering industry.
Contact Information
Nicholas Clarke Associates have been engaged as the exclusive recruitment partner for this position. Any third-party approaches will be directed to Nicholas Clarke Associates.
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