Sales and Customer Support Specialist

4 weeks ago


Stafford, Staffordshire, United Kingdom Pertemps Bond Full time
Sales Administrator Job Description

Pertemps Bond is seeking a highly skilled Sales Administrator to support our client's sales operations. As a key member of our team, you will play a vital role in managing customer relationships, processing orders, and providing essential administrative support.

Key Responsibilities:
  • Customer Relationship Management: Build and maintain strong customer relationships, ensuring high levels of service in line with company standards.
  • Administrative Support: Provide comprehensive administrative support, assisting in achieving sales goals and operational efficiency.
  • Sales Order Management: Generate accurate quotations and process sales orders.
  • Sales Pipeline Management: Manage and update the sales pipeline and quote log to improve conversion rates.
  • Order Book Management: Process sales transactions and maintain the order book efficiently.
  • Customer Enquiries: Handle incoming calls, emails, and customer enquiries promptly and courteously.
  • Pricing Management: Assist with pricing management, including maintaining customer price lists and managing contract adjustments.
  • Key Account Management: Manage key accounts, ensuring excellent service and clear communication.
  • General Office Duties: Perform general office duties including managing correspondence, scanning documents, proofreading, and maintaining accurate records.
  • Inventory Management: Oversee the purchasing of goods, manage inventory flow, and track stock levels.
  • Warehouse Support: Provide support to warehouse production and assembly teams as needed to meet customer requirements.
  • Accounting Support: Assist with accounting tasks such as chasing overdue payments and processing credit card transactions.
  • Office Maintenance: Maintain a clean and organised office, reception, and meeting room environment, contributing to the overall office upkeep.
Requirements:
  • Sales Experience: Strong understanding of B2C and B2B sales; knowledge of Incoterms for export trade is an advantage.
  • System Experience: Experience with MRP systems and/or Sage stock management systems is essential.
  • Skills: Strong numeracy and literacy skills, with relevant qualifications desirable.
  • Software Proficiency: Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Communication Skills: Excellent written and verbal communication skills.
  • Organisation Skills: Strong organisational and time management skills with great attention to detail.
  • Adaptability: Ability to work independently, multitask, and adapt to changing workloads.
  • Driving License: Must have a full UK driving license.
Benefits:
  • Yearly Bonus: Eligible for a yearly bonus.
  • Additional Leave: Additional leave entitlement.
  • Free Parking: Free parking available.
Working Hours and Salary:
  • Working Hours: Monday to Friday, 37.5 hours between 8:00-17:00.
  • Salary: Up to £30,000.
  • Contract Type: Permanent position.


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