Senior After Sales Professional

3 days ago


Stafford, Staffordshire, United Kingdom Nicholas Clarke Associates Limited Full time
After Sales Manager - A Unique Opportunity for Career Development

This is an exciting opportunity for an experienced After Sales Manager to join a well-established, innovative engineering business. With significant growth plans, the company offers fantastic long-term career prospects for the right candidate.

Key Responsibilities:
  • Act as the focal point for after sales support, providing a world-class customer care focused service and spare parts function.
  • Work closely with dealers to understand their spares and service requirements.
  • Sell additional services to dealers to facilitate revenue growth.
  • Provide user training and technical product guidance.
  • Utilise the company's ERP system and manage the 3D parts portal.
  • Lead a team of experienced staff members.
  • Build rapport with dealers to understand their challenges, provide necessary technical support, and offer additional products/spare parts.
  • Work closely with multiple internal departments, including warehousing, quality, engineering, and sales.
Requirements:
  • Automotive, Engineering, or Manufacturing Industry experience.
  • After Sales, Sales Management, or Customer Support/Service Management experience.
  • Ability to build rapport and relationships with various stakeholders and decision-makers.
  • Strong communication skills and organisational ability.
  • Basic Mechanical Engineering knowledge (desirable).
  • Ambition, passion, and motivation to perform a great job.

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