Housing Customer Service Representative
3 hours ago
We are seeking a skilled and passionate Customer Service Representative to join our Housing Hub Team. As a key member of our team, you will provide exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Respond to customer enquiries and requests regarding housing services, providing support and guidance to access our services through various channels.
- Provide specialist housing advice and support, making decisions on routine housing service requests.
- Utilize online technology to switch channels seamlessly with customers, ensuring a smooth and efficient experience.
- Work collaboratively with the team to achieve excellent customer service standards.
- Competitive salary and pension scheme
- Generous holiday allowance
- Continuous training and development opportunities
- Employee benefits and health initiatives
If you have a disability and require assistance in making an application, please contact our Resourcing Team at 0121 569 3300 or via email to: hr_resourcing@sandwell.
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