Housing Customer Service Representative

3 hours ago


West Midlands Combined Authority, United Kingdom We Manage Jobs(WMJobs) Full time
Customer Service Excellence in Housing

We are seeking a skilled and passionate Customer Service Representative to join our Housing Hub Team. As a key member of our team, you will provide exceptional customer service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Respond to customer enquiries and requests regarding housing services, providing support and guidance to access our services through various channels.
  • Provide specialist housing advice and support, making decisions on routine housing service requests.
  • Utilize online technology to switch channels seamlessly with customers, ensuring a smooth and efficient experience.
  • Work collaboratively with the team to achieve excellent customer service standards.
What We Offer:
  • Competitive salary and pension scheme
  • Generous holiday allowance
  • Continuous training and development opportunities
  • Employee benefits and health initiatives

If you have a disability and require assistance in making an application, please contact our Resourcing Team at 0121 569 3300 or via email to: hr_resourcing@sandwell.



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