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Customer Service Representative

2 months ago

West Midlands Combined Authority, United Kingdom Halfords Group PLC Full time
{"title": "Customer Service Representative", "content": "

We're seeking a skilled Customer Service Representative to join our team at Halfords Group PLC. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer service and ensuring that every customer leaves our stores feeling satisfied and valued.

With a passion for motoring and cycling, you'll be able to provide expert advice and guidance to customers on our range of products and services. Your excellent communication skills and ability to work well under pressure will enable you to handle customer queries and concerns with ease.

In this role, you'll have the opportunity to work with a wide range of customers, from car enthusiasts to cycling enthusiasts, and provide them with personalized advice and support. You'll also be responsible for maintaining a high level of product knowledge and staying up-to-date with the latest industry trends and developments.

We're looking for someone who is proactive, enthusiastic, and has a genuine passion for delivering exceptional customer service. If you're a motivated and customer-focused individual who is looking for a new challenge, we'd love to hear from you.

Key Responsibilities:

  • Deliver exceptional customer service and ensure that every customer leaves our stores feeling satisfied and valued
  • Provide expert advice and guidance to customers on our range of products and services
  • Maintain a high level of product knowledge and stay up-to-date with the latest industry trends and developments
  • Handle customer queries and concerns with ease and professionalism

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A fun and supportive work environment
  • The opportunity to work with a leading retailer in the motoring and cycling industry

Requirements:

  • Excellent communication and customer service skills
  • A passion for motoring and cycling
  • Ability to work well under pressure and handle customer queries and concerns with ease
  • High level of product knowledge and ability to stay up-to-date with the latest industry trends and developments
", "requirements": "["Excellent communication and customer service skills", "A passion for motoring and cycling", "Ability to work well under pressure and handle customer queries and concerns with ease", "High level of product knowledge and ability to stay up-to-date with the latest industry trends and developments"]"}