Housing Customer Service Representative

2 days ago


West Midlands Combined Authority, United Kingdom We Manage Jobs(WMJobs) Full time
Housing Customer Care Officer

We are seeking a skilled and enthusiastic Housing Customer Care Officer to join our team at We Manage Jobs (WMJobs). As a key member of our Housing Hub Team, you will play a vital role in delivering exceptional customer service and support to our customers.

Key Responsibilities:
  • Provide excellent customer service and support to customers via various channels, including phone, email, and online platforms.
  • Answer customer enquiries and requests about housing services, providing support to access our services through evolving channels.
  • Offer specialist housing advice and support, making decisions on routine housing service requests.
  • Utilize online technology to switch channels seamlessly with customers, ensuring a smooth and efficient experience.
  • Work collaboratively with the team to achieve excellent customer service standards.
Requirements:
  • Numeracy and Literacy Level 2 qualification or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
What We Offer:
  • Competitive salary and pension scheme.
  • Generous holiday allowance.
  • Continuous training and development opportunities.
  • Employee benefits and health initiatives.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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