Customer Service Representative

6 days ago


West Midlands Combined Authority, United Kingdom Halfords Group PLC Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for delivering exceptional customer service and providing expert advice on our range of motoring and cycling products and services.

Key Responsibilities:

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Offer expert advice on our products and services, ensuring customers receive the best possible solutions for their needs.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Participate in ongoing training and development to enhance product knowledge and sales skills.

Requirements:

  • Previous experience in a retail sales environment, preferably in the motoring or cycling industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proactive approach to problem-solving and a willingness to learn and adapt to new situations.
  • Availability to work a flexible schedule, including weekends and holidays.

What We Offer:

  • A competitive salary and benefits package, including a discount on our products and services.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with opportunities for career progression.
  • A range of employee benefits, including a health cash plan and access to a financial planning app.


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