Customer Service Representative Opportunities

7 days ago


West Midlands, United Kingdom Platform Housing Group Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be the first point of contact for our customers, providing exceptional service and support to resolve their queries and concerns.

Key Responsibilities

  • Provide excellent customer service and support to resolve customer queries and concerns
  • Work collaboratively with colleagues to achieve team and business objectives
  • Utilize problem-solving skills to resolve complex customer issues
  • Meet and exceed customer service standards and key performance indicators (KPIs)
  • Stay up-to-date with company policies, procedures, and products to provide accurate information to customers

Requirements

  • Previous experience in a customer-facing role, preferably in a contact centre environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic IT skills and proficiency in Microsoft Office
  • Ability to work independently and as part of a team

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A supportive and inclusive work environment
  • Access to training and development programs
  • A chance to work for a dynamic and forward-thinking organization

About Us

Platform Housing Group is a leading social housing provider, dedicated to delivering excellent customer service and support to our residents. We are committed to creating a positive and inclusive work environment, where our employees can thrive and grow.



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