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Service Desk Operations Manager

2 months ago

Bath, Bath and North East Somerset, United Kingdom Peaple Talent Full time £60,000

Service Desk Manager Job Opportunity

**About the Role**

Peaple Talent is partnering with an established organisation to find a skilled Service Desk Manager to lead their team. The successful candidate will oversee the operation of the field and desk-based Service Desk teams, ensuring effective performance management and customer satisfaction.

**Key Responsibilities**

* Lead and manage the team to support all IT Support Service aspects
* Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction
* Help set requirements for process changes

**Requirements**

* Significant experience managing a Global Service Desk team
* Knowledge and experience of ITIL
* Strong analysis and reporting skills

**What We Offer**

* 25 days annual leave
* Cycle to Work scheme
* Onsite parking

**About the Organisation**

Our partner organisation is an established company looking for a skilled Service Desk Manager to join their team. They offer a range of benefits and a supportive work environment.