Legal Service Desk Analyst

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom VIQU Ltd Full time

Legal Service Desk Analyst Opportunity

VIQU Ltd is seeking a skilled Legal Service Desk Analyst to provide IT support for a 3-month contract in Bristol. The ideal candidate will have recent IT Service Desk experience within the legal sector and strong knowledge of ITIL practices.

Key Responsibilities:

  • Triage and resolve service desk tickets, including non-law firm specific and law firm specific issues.
  • Provide IT support for Windows 10/11, Service Now, and law firm applications such as iManage.
  • Implement ITIL practices and ensure excellent diagnostic and resolution skills.
  • Work with Active Directory, Multi Factor Authentication, and Microsoft Office applications (M365).

Requirements:

  • Recent IT Service Desk experience within the legal sector.
  • Strong knowledge of ITIL practices and Service Now.
  • Law firm applications such as iManage.
  • Windows 10/11 administration and support.
  • Active Directory experience.
  • Multi Factor Authentication.
  • Excellent diagnostic and resolution skills.

What We Offer:

This is a fantastic opportunity for the right Legal Service Desk Analyst to join VIQU Ltd initially on a 3-month contract with the possibility of extension. The successful candidate will be required to work onsite in Bristol.

To discuss this opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant.



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