Service Desk Analyst
2 weeks ago
Service Desk Analyst Opportunity
VIQU Ltd is seeking a skilled Service Desk Analyst to provide IT support for a 3-month contract in Bristol. The ideal candidate will have experience with ITIL, Service Now, and iManage, as well as strong diagnostic and resolution skills.
Key Responsibilities:
- Triage and resolve service desk issues via telephone or email
- Provide IT support for a legal client using ITIL practices and Service Now
- Administer and support Windows 10/11, Microsoft Office applications, and Active Directory
- Implement Multi Factor Authentication (MFA) and ensure ITSM ticket management system proficiency
Requirements:
- Recent IT Service Desk experience within the legal sector
- Previous experience working within a legal Service Desk Analyst role
- Strong experience with ITIL, Service Now, and law firm applications such as iManage
- Excellent diagnostic and resolution skills
What We Offer:
This is a fantastic opportunity for the right Service Desk Analyst to join VIQU Ltd initially on a 3-month contract with the potential to extend. The successful candidate will be required to work onsite in Bristol.
To discuss this opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant.
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