Senior Service Analyst
4 weeks ago
You will be part of a team responsible for the provision of 2nd line support for all equipment, software and services supported by the Digital, Data & Technology Group.
This team is responsible for the effective response to, investigation of and resolution of all support requests; for the provision of 2nd line field support for all IT & Audio-Visual equipment and services supported by DDaT.
As a key member of the team, you will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University. The post-holder will act as the point of escalation for incidents and changes and will provide technical leadership and expertise in their area.
Key responsibilities include leading a small team of Service Analysts with responsibility for deploying them in an efficient and effective manner, ensuring the smooth operation of the IT Delivery & Operations Service Desk counter, and providing initial triage of support requests received.
Key Skills and Experience
* Strong technical knowledge and experience in IT support
* Excellent communication and leadership skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Experience in leading a team and managing multiple projects simultaneously
What We Offer
The University of Bath Careers offers a competitive salary and a range of benefits, including a generous pension scheme, flexible working hours, and access to a range of training and development opportunities.
If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity to join our team.
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