Senior Service Analyst

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom University of Bath Careers Full time
About the Role

You will be part of a team responsible for the provision of 2nd line support for all equipment, software and services supported by the Digital, Data & Technology Group.

This team is responsible for the effective response to, investigation of and resolution of all support requests; for the provision of 2nd line field support for all IT & Audio-Visual equipment and services supported by DDaT.

As a key member of the team, you will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University. The post-holder will act as the point of escalation for incidents and changes and will provide technical leadership and expertise in their area.

Key responsibilities include leading a small team of Service Analysts with responsibility for deploying them in an efficient and effective manner, ensuring the smooth operation of the IT Delivery & Operations Service Desk counter, and providing initial triage of support requests received.

Key Skills and Experience

* Strong technical knowledge and experience in IT support

* Excellent communication and leadership skills

* Ability to work in a fast-paced environment and prioritize tasks effectively

* Experience in leading a team and managing multiple projects simultaneously

What We Offer

The University of Bath Careers offers a competitive salary and a range of benefits, including a generous pension scheme, flexible working hours, and access to a range of training and development opportunities.

If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity to join our team.

  • Bath, Bath and North East Somerset, United Kingdom fish4.co - Jobboard Full time

    About the RoleYou will be part of a team responsible for providing 2nd line support for all equipment, software, and services supported by the Digital, Data & Technology Group.This team is responsible for the effective response to, investigation of, and resolution of all support requests; for the provision of 2nd line field support for all IT & Audio-Visual...


  • Bath, Bath and North East Somerset, United Kingdom University of Bath Full time

    About the RoleYou will be part of a team responsible for the provision of 2nd line support for all equipment, software and services supported by the Digital, Data & Technology Group.This team is responsible for the effective response to, investigation of and resolution of all support requests; for the provision of 2nd line field support for all IT &...


  • Bath, Bath and North East Somerset, United Kingdom VIQU Ltd Full time

    Legal Service Desk Analyst OpportunityVIQU Ltd is seeking a skilled Legal Service Desk Analyst to provide IT support for a 3-month contract in Bristol. The ideal candidate will have experience with ITIL, Service Now, and law firm applications such as iManage.Key Responsibilities:Triage and resolve service desk issues via telephone or emailProvide technical...


  • Bath, Bath and North East Somerset, United Kingdom Trial Balance Full time

    Are you a skilled financial professional looking for a new challenge?About the RoleWe are seeking an experienced Senior Financial Analyst to join our team at Trial Balance. As a key member of our management accounting team, you will be responsible for preparing management accounts, budgeting and forecasting, commercial analytics, management reporting, and...


  • Bath, Bath and North East Somerset, United Kingdom Future Full time

    Senior Finance Analyst Job SummaryWe are looking for a talented and experienced Senior Finance Analyst to join our team in Cardiff. As a key member of the finance team, you will be responsible for providing high-quality financial information to support business decision-making.Main Responsibilities:Ensuring accurate and timely financial data through...


  • Bath, Bath and North East Somerset, United Kingdom Wessex Water Full time

    We are seeking a highly skilled Senior Business Intelligence Analyst to join our Performance Reporting team at Wessex Water.The ideal candidate will have excellent problem-solving skills and be able to translate complexity to a range of stakeholders.You will work closely with our Performance Reporting Team Leader to build reports and analyze data to provide...


  • Bath, Bath and North East Somerset, United Kingdom Future Publishing Full time

    Key Responsibilities:As a Senior Business Intelligence Analyst at Future Publishing, you will play a key role in enhancing performance across the business. You will collaborate closely with business teams to explore commercial opportunities and contribute to essential projects that support our strategic initiatives.Key Skills:Experience as a data analyst or...


  • Bath, Bath and North East Somerset, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full time

    OverviewWe are seeking a highly motivated and experienced Financial Analyst to join our Finance team at Avon & Wiltshire Mental Health Partnership NHS Trust.The ideal candidate will have significant experience in finance, preferably in the NHS or social services sector, with a strong background in management accounting, budgeting, and forecasting.


  • Bath, Bath and North East Somerset, United Kingdom VIQU Ltd Full time

    Legal Service Desk Analyst OpportunityVIQU Ltd is seeking a skilled Service Desk Analyst to provide IT support for a 3-month contract. The ideal candidate will have experience with ITIL, Service Now, and iManage, as well as strong diagnostic and resolution skills.Key Responsibilities:Triage and resolve service desk issues via telephone or emailProvide...


  • Bath, Bath and North East Somerset, United Kingdom Future Publishing Full time

    Key Responsibilities:As a Senior Business Intelligence Analyst at Future Publishing, you will play a key role in enhancing performance across the business. Collaborate closely with business teams to explore commercial opportunities and contribute to essential projects that support our strategic initiatives.Key Skills:Experience as a data analyst or similar...


  • Bath, Bath and North East Somerset, United Kingdom Service Care Solutions - Legal Full time

    Service Care Solutions - Legal is recruiting for a highly skilled Pensions Accounting Specialist to support the Accounts and Investments teams in managing key financial processes. The successful candidate will be responsible for reconciling investment accounting information, reviewing and enhancing accounting processes, and supporting budget preparation and...


  • Bath, Bath and North East Somerset, United Kingdom Service Care Solutions Full time

    Job Title: Senior Payroll OfficerService Care Solutions is seeking a highly skilled Senior Payroll Officer to join their team. The successful candidate will support the Payroll & Pensions Manager in delivering a high-quality payroll and pension service.Key Responsibilities:Assist in the efficient delivery of payroll and pension services in compliance with...


  • Bath, Bath and North East Somerset, United Kingdom Future Publishing Full time

    Commercial Finance Analyst OpportunityFuture PLC is seeking a Commercial Finance Analyst to join its Consumer division. As a global platform for specialist media, we're home to some of the world's most famous website brands.This role will provide financial support to the Vertical Managing Directors (VMDs) for the division. You'll report to the Commercial...


  • Bath, Bath and North East Somerset, United Kingdom CV-Library Full time

    Job Description:We are seeking a highly skilled Senior Financial Analyst to join our team in Bridgwater.Key Responsibilities:Financial Statement Preparation: Prepare accurate and timely financial statements from company records, ensuring compliance with relevant regulations.Tax Planning and Management Accounts: Calculate corporation tax and support tax...


  • Bath, Bath and North East Somerset, United Kingdom Future Full time

    Job DescriptionThis Senior Finance Analyst role is a Hybrid position located in our Cardiff Office, with the flexibility to work from home two days a week. The successful candidate will be responsible for managing month-end journals, reviewing postings, and producing slides and commentary to explain results.Key Responsibilities:Accurate posting of month-end...


  • Bath, Bath and North East Somerset, United Kingdom Wessex Water Full time

    Are you passionate about data analysis and reporting? Do you want to make a meaningful impact on business decisions? As a Performance Reporting Analyst at Wessex Water, you will have the opportunity to work with diverse data sources, build credible reports, and provide insights that drive performance.With a strong focus on data analysis and reporting, you...

  • HR Data Analyst

    1 month ago


    Bath, Bath and North East Somerset, United Kingdom Artis Recruitment Full time £45,000

    Transform People Data into Strategic InsightsArtis Recruitment is seeking a skilled HR Data Analyst to join our team on a 12-month fixed-term contract. As a key member of our dynamic team, you will play a crucial role in developing and implementing data-driven strategies that drive business growth and improvement.Key Responsibilities:Lead the development of...


  • Bath, Bath and North East Somerset, United Kingdom Wessex Water Full time

    Key Responsibilities:We are seeking a highly skilled Performance Reporting Analyst to join our team at Wessex Water. As a Performance Reporting Analyst, you will be responsible for building reports and analyzing data to provide insight and help maintain performance within our organization.Key Skills and Qualifications:Intermediate knowledge of Microsoft...


  • Bath, Bath and North East Somerset, United Kingdom Wessex Water Services Full time

    We are seeking an IT Business Analyst to work closely with our business stakeholders and project teams to ensure the successful growth and expansion of the Wessex Water Group.Key Responsibilities:Representing the business analysis function, you will collaborate with business stakeholders to evaluate their requests and determine feasibility for a range of...


  • Bath, Bath and North East Somerset, United Kingdom Future Publishing Full time

    About This RoleYou'll play a key role in enhancing performance across the business by working closely with business teams to explore commercial opportunities and contribute to essential projects that support strategic initiatives.This role offers a chance to work at the intersection of our data and business functions, collaborating with decision-makers to...