Customer Service Advisor

1 week ago


Glasgow, Glasgow City, United Kingdom Lloyds Banking Group Full time

About Us

Lloyds Banking Group is a leading financial services organisation with a clear purpose: to help Britain prosper. Our team of dedicated professionals works tirelessly to deliver exceptional customer experiences, and we're seeking a talented individual to join our ranks as a Customer Service Advisor.

Job Summary

We're looking for a skilled and enthusiastic Customer Service Advisor to provide top-notch support to our customers. As a key member of our team, you'll be responsible for handling inbound customer calls, responding to queries, and resolving issues in a timely and professional manner.

About the Role

The ideal candidate will have excellent communication skills, a strong passion for delivering exceptional customer service, and the ability to work effectively in a fast-paced environment. You'll also need to be tech-savvy, comfortable using various software applications, and able to learn new systems quickly.

Key Responsibilities

  • Handle inbound customer calls and respond to queries in a professional and courteous manner
  • Resolve customer issues efficiently and effectively
  • Provide accurate and up-to-date information about our products and services
  • Work collaboratively with colleagues to achieve team goals and objectives

Benefits

In return for your hard work and dedication, we offer a competitive salary of £24,624, plus a range of benefits, including:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes, including free shares
  • Benefits tailored to your lifestyle, such as discounted shopping
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

What We Offer

At Lloyds Banking Group, we're committed to creating a values-led culture that reflects the diversity of our customers and communities. We believe in fostering an inclusive workplace where everyone has the opportunity to make a real difference.



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