Customer Service Advisor
3 weeks ago
Bereavement Support Role Overview
HSBC Global Services Limited seeks a compassionate and diligent Customer Service Advisor to join their Bereavement Support team. As a key member of the team, you will be responsible for processing initial notifications following the death of a customer and providing assistance with queries related to the bereavement journey via various communication channels.
Key Responsibilities
- Handle inbound and outbound calls, as well as digital communications and postal inquiries.
- Make informed decisions regarding customer and business risk while delivering a professional and empathetic telephony and administration service to bereaved families.
- Provide exceptional customer service to internal and external customers, ensuring a fair outcome for all parties involved.
- Support the department in meeting key performance indicators, including service levels and operational risk.
Requirements
While previous customer service experience is essential, you do not need to have banking experience. HSBC provides comprehensive training to equip you with the necessary skills and knowledge to excel in this role.
Applicants must be UK residents over the age of 18, with a valid right to work in the UK. We are unable to offer sponsorship for this role.
Working Arrangements
HSBC operates a hybrid working environment, allowing you to work from home and our office in Hamilton. You will need to ensure you have a suitable home setup, including a desk and chair in a quiet location, to effectively manage your work.
Inclusive Workplace
At HSBC, we value diversity and inclusivity, creating an environment where everyone can thrive. We are committed to removing barriers and ensuring careers at HSBC are accessible and inclusive for all.
-
Customer Service Advisor
4 weeks ago
Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full timeAt HSBC Global Services Limited, we are seeking a skilled Customer Service Advisor to join our Bereavement Support team.This role involves handling inbound and outbound calls, as well as digital communications, to provide empathetic and professional support to bereaved families.As a Customer Service Advisor, you will be responsible for delivering an...
-
Customer Service Advisor
4 weeks ago
Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full timeAt HSBC Global Services Limited, we are seeking a skilled Customer Service Advisor to join our Bereavement Support team. This role requires a high level of compassion and diligence, as you will be responsible for processing initial notifications following the death of a customer and providing support to bereaved families via multiple communication...
-
Customer Service Advisor
4 weeks ago
Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Customer Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in Glasgow, United Kingdom.Key Responsibilities:Provide outstanding customer service to ensure customer satisfaction and loyalty.Assist customers with product selection and provide product knowledge and advice to enhance the...
-
Service Advisor
4 weeks ago
Glasgow, Glasgow City, United Kingdom Lookers Full timeJob OverviewGlasgow AudiJob Type: Full-timeSalary: £26,000 - £28,000 with an OTE of £30,800Lookers Glasgow Audi is seeking a dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers.Key Responsibilities:Booking and scheduling...
-
Service Advisor
4 weeks ago
Glasgow, Glasgow City, United Kingdom Lookers Full timeRole OverviewGlasgow Audi is seeking a skilled Service Advisor to join our Aftersales Team, working closely with Vehicle Technicians and the Service Manager to deliver exceptional customer experiences.Key ResponsibilitiesBooking and scheduling services, MOTs, and repairs for customersProviding expert advice on warranty cover and recommending additional parts...
-
Service Advisor
4 weeks ago
Glasgow, Glasgow City, United Kingdom Arnold Clark. Full timeWe are currently recruiting for a new Service Advisor to join our team at Arnold Clark in Springburn. Our Service Advisor will be responsible for providing exceptional customer service and ensuring our customers receive the best possible experience when visiting our Fiat Kia branch.Benefits:33 days' holiday allowance with room to growGenerous retail...
-
Customer Service Advisor
1 week ago
Glasgow, Glasgow City, United Kingdom Lloyds Banking Group Full timeAbout UsLloyds Banking Group is a leading financial services organisation with a clear purpose: to help Britain prosper. Our team of dedicated professionals works tirelessly to deliver exceptional customer experiences, and we're seeking a talented individual to join our ranks as a Customer Service Advisor.Job SummaryWe're looking for a skilled and...
-
Customer Experience Advisor
2 months ago
Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Glasgow, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Experience Advisor
2 months ago
Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Glasgow, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Service Advisor Position
1 month ago
Glasgow, Glasgow City, United Kingdom Arnold Clark. Full timeWe are currently recruiting for a new Service Advisor to help us at our South Street branch in Glasgow. This position is a maternity cover for 9 months. We offer: • A competitive salary and benefits package • Generous retail discounts • Private healthcare • Simplyhealth - all employees have access to a GP 24/7 and can claim money back on...
-
Service Advisor
4 weeks ago
Glasgow, Glasgow City, United Kingdom Lookers Full timeOverviewGlasgow AudiKey ResponsibilitiesCoordinate MOTs, services, and repair work for customersAdvise customers on warranty cover and recommend additional parts/accessoriesLiaise with the Aftersales department to schedule appointmentsManage customer interactions, phone calls, and online booking queriesCommunicate turnaround times and ensure effective...
-
Customer Service and Rental Advisor
1 month ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeWe're seeking a highly organized and enthusiastic Rental Customer Advisor to join our Kilbirnie Street Car & Van Rental branch team.Key Benefits:33 days' annual leaveFlexible leaveGenerous employee discountsPrivate healthcareWorkplace pensionExtensive trainingEnhanced maternity and paternity leaveJob Summary:As a key member of our Arnold Clark Car & Van...
-
Customer Service and Rental Advisor
1 month ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeWe're seeking a highly organised and enthusiastic Rental Customer Advisor to join our Mount Vernon Car & Van Rental branch team.We offer:33 days' annual leaveFlexible leaveGenerous employee discountsPrivate healthcareWorkplace pensionExtensive trainingEnhanced maternity and paternity leavemuch moreHoursFull time: 45 hours per week, Sunday - Thursday.About...
-
Customer Service Advisor
3 weeks ago
Glasgow, Glasgow City, United Kingdom Crawford & Company Full timeRole Summary: We are seeking a Customer Service Advisor to join our Property team in Glasgow. The successful candidate will be part of our dedicated out of hours team, handling and investigating customer service complaints and escalations.Key Responsibilities:Proactively manage a caseload of complaints, ensuring all specific details are recorded and diarised...
-
Patient Services Advisor
4 weeks ago
Glasgow, Glasgow City, United Kingdom Nuffield Health Full timePatient Service Advisor RoleNuffield Health Glasgow Hospital is seeking a skilled Patient Service Advisor to provide vital support and forge strong relationships with customers. As a key member of our team, you will be responsible for handling customer enquiries, supplying information about hospital services, and communicating with customers via telephone,...
-
Customer Service and Rental Advisor
1 month ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeWe're looking for a highly organised and enthusiastic Rental Customer Advisor to join our team at Arnold Clark Car & Van Rental.About the roleAs a key member of our busy Rental team, you'll work closely with management and other staff to deliver exceptional customer service and support.Key responsibilitiesDeliver a consistently high level of customer care,...
-
QHSE Advisor for Electronics Industry
2 days ago
Glasgow, Glasgow City, United Kingdom Service Care Solutions Full timeJob Description: QHSE Advisor for Electronics IndustryWe are looking for a talented QHSE Advisor to join our client's team, an established electronics manufacturing business. As a QHSE Advisor, you will play a crucial role in ensuring the delivery and maintenance of their QHSE Management System.The estimated salary for this role is £45,000 - £60,000 per...
-
Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom Rentokil Initial Full timeCustomer Service Advisor RoleAbout the JobWe are seeking a part-time Customer Service Advisor to join our team at Rentokil Initial. As a Customer Service Advisor, you will be responsible for providing excellent customer service to our clients, responding to their queries, and resolving any issues they may have.Key ResponsibilitiesRespond to customer...
-
Customer Service Representative
2 days ago
Glasgow, Glasgow City, United Kingdom McQueens Dairies Full timeCustomer Service Advisor RoleOverviewMcQueens Dairies seeks a skilled Customer Service Advisor to join our team. This permanent position offers stability and opportunities for growth within the company.Key ResponsibilitiesProvide exceptional customer service via telephoneWork collaboratively with the team to achieve goals and objectivesUtilize excellent...
-
Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom Tate Full timeJob OpportunityWe are seeking a skilled Customer Service Advisor to join our team in the Fraud and Scams area of the business.As a Fraud Advisor, you will be working closely with customers who have fallen victim to fraud or scams, providing support and assistance to help them resolve their issues.Key Responsibilities:Building rapport with customers and...