Night Concierge

4 weeks ago


London, Greater London, United Kingdom Dorchester Collection Full time

Position Overview

We are committed to providing exceptional service to our residents at The Dorchester Collection. As a Night Concierge, you will play a vital role in ensuring our guests receive the highest level of care and attention. You will be responsible for completing resident requests, acting as the first point of contact, and assisting with administrative duties.

Key Responsibilities

  • Responsible for our residents, including completing requests, acting as the first point of contact, and assisting with administrative duties.
  • Provide exceptional knowledge of the surrounding area and connections with local businesses to meet resident needs.
  • Distribute mail and parcels, manage parking, and commission handyman services as required.
  • Assist with administrative duties such as light photocopying and scan & fax requests.

Requirements

  • Knowledgeable interest in restaurants, bars, and local areas, with a keen interest in building connections with new and upcoming openings.
  • Strong communication skills with a customer service ethic, and the ability to communicate effectively in English.
  • Passion, Personality, Respect, Working Together, and Creativity are the values that guide us, and as a Night Concierge, you will have the opportunity to bring these to life.

What We Offer

  • Fantastic employee bonus scheme and excellent service charge.
  • Complimentary stays, including breakfast, across the Dorchester Collection Hotels.
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection.
  • Vibrant social events that bring employees together.
  • Apprenticeship, training, and development opportunities.
  • £1,000 bonus when you recommend a friend.
  • Access to immediate wellbeing advice.

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