Customer Service Advisor

3 weeks ago


Bristol, Bristol, United Kingdom Resource Management ltd Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls and resolving their queries in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to customers via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve their queries in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and provide a seamless customer experience.
  • Meet or exceed customer service targets and key performance indicators (KPIs).
  • Participate in ongoing training and development to improve customer service skills and knowledge.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to work with a leading provider of outsourced administration services to the UK Life Assurance and Pensions market.

About Diligenta:

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to our customers, and we are committed to providing a supportive and collaborative team environment for our employees.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively with internal teams.
  • Basic computer skills and proficiency in Microsoft Office.

Working Hours:

Monday to Friday, 8:30am to 6:00pm.

Location:

Bristol, UK.



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