Customer Service Specialist
4 days ago
About the Role
We are seeking a highly skilled and empathetic individual to join our Specialist Customer Care team at Barclays. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, helping them navigate complex financial situations and providing personalized solutions to meet their needs.
Key Responsibilities
- Customer Query Resolution
Respond to customer inquiries and resolve issues in a timely and efficient manner, ensuring that customers receive the support they need to achieve their financial goals.
- Personalized Service
Use multiple communication channels to personalize each interaction with a customer, ensuring that their needs are met and exceeded.
- Digital Capabilities Enhancement
Identify areas where our digital capabilities can be improved and work with internal stakeholders to enhance our technology and processes.
- Collaboration and Stakeholder Management
Collaborate with internal stakeholders, including sales, operational, and risk management teams, to ensure that customer needs are met and expectations are exceeded.
- Regulatory Compliance
Ensure that all customer interactions are conducted in accordance with regulatory requirements and internal policies related to customer care.
About You
We are looking for an individual who is passionate about delivering exceptional customer service and has a strong understanding of complex financial situations. You will be a team player who is able to work collaboratively with internal stakeholders to achieve customer goals.
What We Offer
As a member of our Specialist Customer Care team, you will have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.
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