Customer Service Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Lookers Full time

Position Overview

Company: Lookers

Compensation: £30,000 OTE (comprising a base salary of £22,000 plus uncapped bonuses)

We are seeking a dedicated professional with a strong customer service background to join our vibrant Premium Customer Contact Centre as a Customer Service Specialist in the Aftersales department.

This role presents an excellent opportunity to work alongside a supportive management team that values your contributions, encourages your development, and fosters a collaborative atmosphere. You will have the chance to enhance your skills and build a rewarding career within the Automotive sector.

As a Customer Service Specialist, you will play a vital role in our Aftersales Team, collaborating with prestigious brands such as Audi, BMW/Mini, Land Rover, Jaguar, and Volvo. Your primary focus will be on providing outstanding customer service to ensure a steady flow of workshop traffic and to nurture a loyal clientele.

Key Responsibilities

  • Advise customers on appropriate aftercare products and services to boost satisfaction
  • Effectively manage appointments through our scheduling system to optimize daily workshop utilization
  • Build lasting relationships with Premium Brand customers through exceptional service and professionalism
  • Strictly follow manufacturer guidelines and Brand protocols

Candidate Qualifications

The ideal candidate will have prior experience in customer service, whether in-person or via phone, along with strong organizational abilities, ambition, and a positive attitude. Excellent communication skills, a warm telephone presence, and proficient computer skills are essential for success in this role.

While previous automotive experience is advantageous, it is not a prerequisite, as extensive training will be provided during onboarding and ongoing development, allowing you to deepen your knowledge of the automotive industry. You will also have access to numerous career advancement opportunities across various roles within the Group.

If you are looking to further your career with a well-established leader in the automotive industry, we encourage you to consider this opportunity.



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