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Complaints Team Leader

2 months ago

Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

Your new company is a market leader in providing bespoke solutions to the motor finance market. Your new role involves leading and motivating the Complaints team, ensuring excellent customer outcomes through active participation in daily tasks and ongoing enhancement of team performance and processes within a regulated environment.

Key Responsibilities
  • Manage day-to-day activities of the team, allocating tasks and workflows, ensuring the team are completing tasks in a timely manner.
  • Be the main point of contact for operational queries, escalating to management where necessary.
  • Ensure confidentiality is withheld, and data systems remain compliant.
  • Support recruitment and ensure the team is resourced effectively to maintain cover across the working week.
  • Support staff with training and development across the employee lifecycle.
  • Conduct 1 to 1 reviews with staff on their progression, providing constructive feedback on their activities and being a sounding board for feedback and conflicts.
Requirements
  • Previous demonstrated experience in a supervisory role within customer services.
  • Solution-focused attitude to work, adaptable to change.
  • The ability to provide clear, direct and helpful feedback.
  • Clear verbal and written communication.
About the Company

Hays Specialist Recruitment Limited is a leading recruitment agency providing bespoke solutions to the motor finance market. We offer a range of benefits, including:

  • 33 days annual leave with the opportunity to purchase more + you get your birthday off.
  • Employer pension contribution of up to 10%.
  • Private medical cover (excluding dental and optical).
  • Income protection scheme.
  • Cycle to work scheme.
  • Death in service.
  • £100 contribution to optical care every 2 years.
  • Training, learning & development opportunities.
  • Annual bonus dependent on business and individual performance.
  • Social culture with great all expenses paid events throughout the year.
  • Charity hub days with catering and events in the office.