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Customer Service Specialist
2 months ago
About the Role
We are seeking a highly skilled and empathetic individual to join our Specialist Customer Care team at Barclays. As a key member of our team, you will play a vital role in serving the complex needs of our customers, providing personalized support and guidance during challenging life events.
Key Responsibilities
- Collaborate with internal stakeholders, including sales, operational, and risk management teams, to deliver exceptional customer service and meet client needs and expectations.
- Utilize multiple digital channels to personalize each interaction with customers, ensuring timely and effective resolution of queries and issues.
- Enhance the bank's digital capabilities by identifying areas for improvement and implementing solutions to support customer needs.
- Provide specialist advice and support to customers, responding to inquiries, resolving issues, and handling client requests efficiently.
- Comply with all regulatory requirements and internal policies related to customer care, maintaining the highest standards of professionalism and integrity.
Requirements and Expectations
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check the work of colleagues within the team to meet internal and stakeholder requirements.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
- Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based.
- Make judgements based on practice and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements.
Barclays Values and Mindset
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
