IT Service Delivery Manager

3 weeks ago

London, Greater London, United Kingdom Post Office Full time
Summary

Reporting Line: Head of Backoffice Platforms
Department: Core Platform Function
Contract type: Permanent
Location: Chesterfield– Hybrid

Key Responsibilities

An exciting opportunity has arisen in our core platforms function, to take on the role of IT Service Delivery Manager focusing on our Back Office Cloud Platforms Systems. You will be key in ensuring the stability and delivery of the Services as Post Office takes advantage of modern technologies to deliver an efficient, fit-for-purpose and cost-effective service.

Within this role, you will be responsible for the overall management of the Back office IT Cloud Platform service delivery, ensuring robust service availability levels, performance, and process maturity, working closely with the key third-party providers. The Services includes management of Cloud based applications built on Azure, AWS, Service-Now, Google Cloud and other native SaaS platforms.

What We Offer

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:


• 25 days annual leave that increases with tenure

• Up to 10% on target bonus opportunity

• Access to Benenden Healthcare

• Generous pension contribution

• Life assurance

• Income protection after 12 months service

• Full support from our employee assistance programme and access to our employee benefits platform

• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

Requirements

To succeed in this role, you will possess the following:


• Experience in managing Retail and Regulatory Back-office SaaS applications

• Extensive experience in consulting and/or solution architecture in Cloud Data and Analytics applications, Middleware and integration in a retail environment.

• Excellent people management skills and ability to converse effectively at all levels of the business.

• ITIL processes and IT service Management processes

• Demonstrates customer first thinking and behavior

• Can demonstrate experience across a wide range of internal business functions.

• Understand the process to manage risk

• Role models continuous improvement

• Has a proven track record proving effective teamwork and role-models the team ethic.

• Understands the value-add to the customer and external partners/clients.

• Ability to deliver the services consumed within the agreed contract – 3rd party management expected

• Consulting or solution architecture skills in Cloud technologies and SaaS products like Azure, AWS, GCP, Service now, Jira-Confluence, SQL, Middleware, and integration is highly desirable.

About Us

Post Office is a community staple. We're trusted. We're relatable. We're reliable. We're steeped in tradition. But we're on a journey of transformation. We're focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we've always been proud of – and we need fresh talent to help make it possible.

We're looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We're looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody's Business.

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