Service Delivery Manager
4 weeks ago
At JAM IT Consultancy Ltd, we are seeking an experienced Service Manager to join our team. As a Service Manager, you will be responsible for delivering exceptional customer experiences and ensuring that our clients' business requirements are met.
Key Responsibilities:
- Develop and maintain strong customer relationships based on trust, confidence, and mutual respect.
- Stay up-to-date with the customer's strategy, commercial drivers, market, and challenges to develop a strategic partnership.
- Act as the customer's advocate to ensure their business requirements and service expectations are understood by our operational and support teams.
- Anticipate and address service management challenges and feed into our Consulting service issues/ideas for improvement.
- Collaborate with sales to identify additional products/services that will enhance the customer experience.
- Track and manage the customer experience throughout the customer lifecycle and in line with agreed timescales.
Requirements:
- Bachelor's degree in a relevant subject (2:1 or above) with solid pre-university education.
- Good experience in a similar customer-facing role in Service, Delivery, or Client Relationship Management, typically of at least two years.
- Experience with the software development lifecycle, cloud platforms, and/or the development of hardware and software.
- Excellent customer service and interpersonal skills.
- Proven experience in a technical field.
Person Profile:
- Experience in project management or project delivery in the IT and Telecoms sector.
- Experience in conducting Service Review Meetings with customers and providers.
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