ERP Support Specialist
6 days ago
ERP Support Engineer
Job Summary
We are seeking a highly skilled ERP Support Engineer to join our dynamic team at Agilis Recruitment Ltd. As an ERP Support Engineer, you will be responsible for providing specialized software support for our clients' ERP platforms and integrated applications.
Key Responsibilities:
- Provide first and second-line software support for ERP platforms and their integrated applications.
- Undertake Dynamics AX and D365 administration duties.
- Monitor ERP batch queues and handle error notifications.
- Manage and maintain user access lists and security protocols for environment access.
- Train end-users on various elements of Dynamics AX and D365, including integrated applications.
- Offer remote support management for customer issues as needed.
- Fulfill service requests efficiently and effectively.
- Develop, maintain, and distribute relevant support documentation to assist both customers and the IT team, including creating and updating 'How To' guides.
Requirements:
- Proven experience in a fast-paced environment, meeting targets, SLAs, and tight deadlines.
- Familiarity with D365 (preferred).
- Previous experience in Service Management, with ITIL certification (preferred).
- Knowledge of ERP systems, with an understanding of broad business and accounting processes (invoicing, purchase orders, etc.) is desirable but not essential.
- Strong knowledge of Windows 10/11 and Office 365.
- Must hold a full UK Driving License.
About Us
Agilis Recruitment Ltd is a leading digital solutions company that values innovation and excellence. We are committed to delivering high-quality services to our clients and are seeking a talented ERP Support Engineer to join our team.
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